You can use the following contact form to report unlawful content in accordance with Article 15 of the Digital Services Act. If you provide a valid contact address, you will receive a confirmation of receipt and status message from us. Identification and description of the violation are mandatory information. Precise data is essential to identify the legal violation promptly.
As soon as a report is received, it is recorded in our system. This system takes care of the documentation and forwards appropriate emails. The reporting process is as follows:
In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (Digital Services Act), we provide information and reporting procedures here.
Contact options for authorities and users:
For complaints and general concerns, the following contact options are available, which you can find on our Imprint page
As a hosting service provider, we are required by Article 16 of the Digital Service Act (hereinafter: DSA) to put in place procedures through which persons or entities (hereinafter referred to as users) can report to us the presence of content that they believe to be hosted in the EU or another are illegal in any EU country and are stored on our systems.
Information about moderating reported content:
As a processor, we are neither authorized nor obliged to monitor the information transmitted to or stored on our systems by our ticket providers or to investigate circumstances that indicate illegal activity.
When reports of corresponding legal violations are reported, we usually immediately forward reports of illegal content from users to our ticket providers. Our ticket providers are asked to quickly check and, if necessary, delete the reported illegal content or provide a statement in the form of a counter-notification, usually within one week. The identity of the reporting user will only be communicated to our ticket provider if this is absolutely necessary to check the reported infringement.
If we do not receive a timely statement from our ticket provider, we will automatically block the content and inform our ticket provider of the blocking until the problem has been resolved or a statement/counter statement has been made. If our customer proves that the disputed content is not illegal, the blocking will be lifted. In exceptional cases - depending on the circumstances - we can initially block reported content and then ask our ticket providers to comment. Even in this case, the content remains blocked until the problem has been resolved or a statement/counter statement has been made.
Reports of illegal content, reactions from ticket providers and official orders are generally checked by people.
If information is reported that gives rise to the suspicion that a crime that poses a threat to the life or safety of a person or persons has been committed, we will first block the reported content, inform our ticket provider of the blocking and immediately inform those responsible Law enforcement or judicial authorities about the suspicion and provide the authorities with all available relevant information.
We inform users about the measures we have taken and about the possible legal remedies (internal review process, out-of-court dispute resolution, other legal remedies) against our decision, even if we may not take any action, and give reasons for our decision.
Internal review procedure, out-of-court dispute resolution and appeal against our decision:
If users disagree with our decision, they have the opportunity to file a complaint about our decision. To do this, users should respond to the email in which they were informed of our decision. You can also tell us additional aspects or provide additional information. We will then re-evaluate our decision and inform the user of the results of the complaint decision.
Users can also contact an out-of-court dispute resolution body. These are independent institutions that, due to their resources and expertise, are able to examine disputes objectively and neutrally. Each Member State must certify out-of-court dispute resolution bodies to handle relevant disputes. To date, no out-of-court dispute resolution bodies have been certified. We will update this website as soon as information becomes available.
In addition, users are free to initiate civil and/or criminal action at any time, to assert claims in court and to inform the Federal Network Agency, as the supervisory authority, about the incident.